Orders placed Mon- Thur before 3p.m. EST, will be processed within 24 hours. Any orders placed on Thur after 3p.m. will be processed the following Monday ( in some cases, the order may be processed on Fri). Items that are on "backorder," we will notify our customers within the 24 hours processing window.
Additionally, after orders are processed, we will notify customers when item/s is/or being shipped from warehouse. This information will also be available through the the customer's account which is accessed via Create Account at top of page.
We can only ship to customers within the US.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next half pound value. Example, if item weighs 2.10 lbs, we would round that off as 2.o lbs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.